Discreet Packaging
Discreet Packaging — Your Privacy is Our Priority
Every order you place with Arzum Shop is delivered to your door in completely discreet and neutral packaging that in no way reveals its contents. The delivery person, your neighbors, or family members will never know what's inside the package.
How Does Discreet Packaging Work?
📦 Neutral Outer Packaging
All our orders are sent in plain, uncolored boxes with no product images or descriptive text on them. From the outside, it looks like an ordinary e-commerce package.
🏷️ Shipping Label
The shipping label only states Arzum Shop as the sender. No information such as product category, content description, or store slogan is included.
🧾 Invoice and Document Confidentiality
Your invoice is sent digitally to your email address. No physical invoice is placed inside the package. The product name on the invoice is stated using a general term; no brand or product detail is written.
🚚 Shipping Company Information
Your orders are shipped via Sürat Kargo. Your tracking number is sent via SMS and email. The product content is not visible in the shipping company's system either.
Frequently Asked Questions
If my neighbor or doorman receives the package, will they know?
No. Our package has a completely neutral appearance. From the outside, it looks like any online shopping package.
Does the product name appear on the invoice?
The invoice is sent digitally only, and the product name is stated using a general term. No invoice is placed inside the package.
What will appear on my credit card statement?
Only Arzum Shop or the name of our payment infrastructure provider will appear on your bank statement. No product category or content information is included.
I want to return an item, is this also discreet?
Yes. We apply the same privacy standards to return processes. For details, please review our Return & Exchange Policy page.
Why Do We Prioritize Privacy So Much?
Purchasing adult products is a completely personal choice. It is perfectly natural for you not to want this choice to be known by others. As Arzum Shop, we respect our customers' privacy and adopt this as a service standard.
For secure shopping, you can visit our Secure Payment page, and for Istanbul-specific delivery information, you can visit our Istanbul Sex Shop page.
Contact Us
For questions about packaging or delivery, you can visit our contact page or call us at 0545 356 96 07.